Follow one application, from eID sign-in to a decision the citizen can read
A housing support application at a fictional department. Six screens, two officers, one refused connection and a letter the citizen can read. Scroll, and the screen follows the step.
Step by step
- 01 · Application
Ana applies with her eID.
She signs in with the national digital identity and agrees which registers may be read, for this application only. The consent is kept with the case.
Ana Ferreira applies in Portuguese.
community support · casework · newSample dataNew application · housing supportHS-2026-30881NewApplicationRegistersEligibilityOfficerLetterSealedApplicant- Name
- Ana Ferreira
- Signed in with
- National eID
- Language
- Portuguese
Agreed to shareIncome and tenancy registers, for this application only. Can be withdrawn at any time.
The consent record is kept with the case.
- 02 · Registers
Facts from inside the country.
Income, tenancy, household and other support are read from national registers. Each fact keeps its source and time. Nothing leaves the national cloud.
Nobody has to request a paper copy.
community support · casework · registersSample dataRegisters · HS-2026-308814 readsApplicationRegistersEligibilityOfficerLetterSealedRegister Fact Read Revenue Household income below the limit 09:01 Tenancy Tenancy ends 30 Nov 09:01 Population 2 adults, 1 child 09:01 Benefits No other housing support 09:02 All reads stayed inside the national cloud.
- 03 · A refusal
An outside call is stopped.
A translation agent tries to send the notes to an outside service. It is not on the department's list, so the call is refused before anything leaves. The in-country model is used instead.
Miriam Osei, oversight officer, is told and closes it.
community support · where data can goSample dataBlocked: a call to an outside serviceRefusedApplicationRegistersEligibilityOfficerLetterSealedWhat happenedA translation agent tried to send the case notes to translate.example.com. That destination is not on the list for this department, so the call was refused before anything left.
InsteadThe in-country translation model was used. The oversight officer was told.
See the ruleAsk to add a destination - 04 · Eligibility
A view, with its sources.
The pack tests the facts against the scheme rules and suggests an award. Because this is high-risk AI, the view waits for an officer.
Conor Hayes, case officer, reads the view.
community support · casework · eligibilitySample dataEligibility view · HS-2026-30881EligibleApplicationRegistersEligibilityOfficerLetterSealedView3 sourcesIncome is below the limit1. The tenancy ends within 60 days2. A child lives in the home, so rule 4.3 gives priority3. Suggested award: EUR 640 a month.
1Revenue registerRegister2Tenancy registerRegister3Housing support rules r. 4.3RulesHigh-risk use: this view waits for an officer before anything happens.
- 05 · Decision
The officer decides. A lead checks.
Conor agrees with the view and approves. The award is above EUR 500, so the rules add a second check by the team lead.
Conor Hayes decides. Lena Novak signs the check.
community support · casework · decisionSample dataDecision · HS-2026-30881Second checkApplicationRegistersEligibilityOfficerLetterSealedOfficer- Decision
- Approve
- Amount
- EUR 640 a month
- From
- 1 December
- Agrees with view
- Yes
Second check- Why
- Award over EUR 500
- By
- Lena Novak, team lead
- State
- Signed
Seal and send letterChange - 06 · Letter
A reason Ana can read.
The letter is drafted from the sealed record in Portuguese: what was decided, why, what was used and how to appeal. The record is sealed.
An appeal would start from this exact record.
community support · sealed recordsSample dataLetter sent · sealedR-77120-05SealedApplicationRegistersEligibilityOfficerLetterSealedSent to Ana Ferreira, in PortugueseApproved, EUR 640 a month from 1 December. Why, what we used, and how to appeal within 30 days.
Sealed · witnessed outside Adverant · fingerprint 3e0a b711 44f2 90c1
- Name
- Ana Ferreira
- Signed in with
- National eID
- Language
- Portuguese
Income and tenancy registers, for this application only. Can be withdrawn at any time.
The consent record is kept with the case.
| Register | Fact | Read |
|---|---|---|
| Revenue | Household income below the limit | 09:01 |
| Tenancy | Tenancy ends 30 Nov | 09:01 |
| Population | 2 adults, 1 child | 09:01 |
| Benefits | No other housing support | 09:02 |
All reads stayed inside the national cloud.
A translation agent tried to send the case notes to translate.example.com. That destination is not on the list for this department, so the call was refused before anything left.
The in-country translation model was used. The oversight officer was told.
Income is below the limit1. The tenancy ends within 60 days2. A child lives in the home, so rule 4.3 gives priority3. Suggested award: EUR 640 a month.
High-risk use: this view waits for an officer before anything happens.
- Decision
- Approve
- Amount
- EUR 640 a month
- From
- 1 December
- Agrees with view
- Yes
- Why
- Award over EUR 500
- By
- Lena Novak, team lead
- State
- Signed
Approved, EUR 640 a month from 1 December. Why, what we used, and how to appeal within 30 days.
One record for the whole case.
The application ends with one sealed record: the decision, the officers, the facts and where they came from, the rule and the letter.
Change one word in a sealed record and the seal breaks. Try the seal check on the home page →
Decision · HS-2026-30881SampleThe AI did the reading. People made the calls.
The pack did the reading, testing, refusing and drafting. Every decision about Ana's support was made by an officer, and explained to her in her own language.
What the AI did
- Read four national registers, inside the country
- Refused a call that would have sent data abroad
- Tested the facts against the scheme rules
- Suggested an award, with its sources
- Drafted the letter in Portuguese
What people decided
- Ana Ferreira chose what could be read
- Miriam Osei reviewed the refused call
- Conor Hayes decided the case
- Lena Novak signed the second check
- Nobody re-keyed a fact from a register
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