Business Insight
Priority Support: Expert Assistance When You Need It
Priority Support: Expert Assistance When You Need It - Adverant Platform Features documentation.
Adverant Research Team2025-12-081 min read245 words
Priority Support: Expert Assistance When You Need It
Get faster response times, dedicated support contacts, and expert guidance to maximize your AI platform investment.
Support Tiers
Standard Support
- Email support
- 24-48 hour response time
- Knowledge base access
- Community forums
Priority Support
- Email and chat support
- 4-hour response time (business hours)
- Dedicated support queue
- Screen sharing sessions
- Monthly check-in calls
Enterprise Support
- 24/7 phone, email, and chat
- 1-hour response time
- Dedicated success manager
- Quarterly business reviews
- Custom training sessions
- On-site support available
What's Included
Technical Support
- Configuration assistance
- Integration troubleshooting
- Performance optimization
- Best practices guidance
Success Management
- Onboarding assistance
- Use case development
- Adoption tracking
- ROI analysis
Training
- Platform training sessions
- New feature onboarding
- Team enablement
- Documentation access
Response Time Comparison
| Issue Severity | Standard | Priority | Enterprise |
|---|---|---|---|
| Critical | 24 hours | 4 hours | 1 hour |
| High | 48 hours | 8 hours | 4 hours |
| Normal | 72 hours | 24 hours | 8 hours |
Pricing
| Tier | Support Level |
|---|---|
| Starter | Standard |
| Professional | Standard |
| Business | Priority |
| Enterprise | Enterprise |
Priority support available as add-on for Professional tier.